At Tech Resolve, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal information.
By accessing or using https://techresolve.co, you agree to the practices described in this Privacy Policy.
1. What Personal Information Do We Collect?
We may collect personal information through our website, contact forms, email communications, consultations, and other interactions.
The information we may collect includes:
- Full name
- Company name
- Email address
- Phone number
- Business information
- IP address
- Browser and device information
- Website usage statistics
- Any information you voluntarily provide through forms or communications
2. Why Do We Process Your Personal Information?
We process your personal information for the following purposes:
- Providing our IT and digital services
- Responding to inquiries and requests
- Preparing quotations and project proposals
- Managing customer relationships
- Delivering contracted services
- Improving our website and services
- Website analytics and performance monitoring
- Preventing fraud and maintaining website security
- Sending newsletters or marketing communications where permitted by law
- Complying with legal obligations
We will not process your personal information for purposes that are incompatible with those listed above unless we have obtained your consent or are otherwise permitted by law.
3. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) applies, we process your personal data based on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with a legal obligation
- Our legitimate business interests
4. Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Device information
- Browser type and version
- Pages visited
- Date and time of your visit
- Referring website
- Session duration
- Click behavior on our website
This information helps us improve the performance, security, and usability of our website.
5. Cookies
Our website uses cookies and similar technologies.
Cookies help us to:
- Ensure the website functions properly
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Measure the effectiveness of marketing campaigns
Depending on your location, we may request your consent before placing non-essential cookies, where required by applicable law.
You can disable or delete cookies at any time through your browser settings.
6. Third-Party Services
To provide our services efficiently, we work with trusted third-party service providers. These providers may assist us with:
- Website hosting
- Cloud infrastructure
- Email services
- Analytics services
- Customer Relationship Management (CRM) systems
- Security and monitoring services
These third parties receive only the information necessary to perform their services and are contractually obligated to protect your personal data and keep it confidential.
7. Sharing of Personal Information
Tech Resolve does not sell, rent, or trade your personal information to third parties.
We may share your personal information only when:
- Required by applicable law.
- Necessary to provide our services.
- Needed to protect our legal rights or interests.
- Required as part of a business merger, acquisition, or restructuring.
- You have given your explicit consent.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Providing our services.
- Fulfilling contractual obligations.
- Complying with legal and regulatory requirements.
- Resolving disputes.
- Enforcing our agreements.
Once your personal information is no longer required, it will be securely deleted or anonymized.
9. Data Security
Tech Resolve implements appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, alteration, or disclosure.
Our security measures include, but are not limited to:
- SSL/TLS encryption
- Secure servers
- Access control measures
- Regular software updates
- Continuous security monitoring
- Backup and recovery procedures
While we take reasonable steps to protect your information, no method of transmitting data over the Internet or storing data electronically can be guaranteed to be completely secure.
10. International Data Transfers
If your personal information is transferred to countries outside your country of residence or outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
Where required, we rely on recognized transfer mechanisms, including the European Commission’s Standard Contractual Clauses (SCCs) or other legally approved safeguards, to ensure your personal information remains adequately protected during international transfers.
12. Data Processing Agreement (DPA)
For business customers, Tech Resolve may process personal data on behalf of its clients while providing IT services, software development, cloud solutions, automation, cybersecurity, and managed technology services.
Where required under applicable data protection laws, we are prepared to enter into a Data Processing Agreement (DPA) that defines the responsibilities of both parties regarding the processing and protection of personal data.
Our Data Processing Agreement may include, where applicable:
- The nature and purpose of the data processing.
- The categories of personal data processed.
- The categories of data subjects.
- Confidentiality obligations.
- Appropriate technical and organizational security measures.
- Personal data breach notification procedures.
- Rules regarding the use of subprocessors.
- Safeguards for international data transfers.
- Data deletion or return upon termination of services.
- Audit and compliance provisions.
Business customers who require a Data Processing Agreement may contact us using the contact information provided below.
13. Your Rights
Depending on the laws applicable to your jurisdiction, you may have the following rights:
- The right to access your personal information.
- The right to correct inaccurate or incomplete information.
- The right to request the deletion of your personal information (“right to be forgotten”).
- The right to restrict the processing of your personal data.
- The right to object to the processing of your personal data.
- The right to withdraw your consent at any time.
- The right to request data portability.
- The right to lodge a complaint with the relevant data protection authority.
If you wish to exercise any of these rights, please contact us using the contact details provided below.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party websites before providing any personal information.
15. Children’s Privacy
Our services are intended for businesses and adults.
We do not knowingly collect personal information from children below the applicable legal age. If we become aware that such information has been collected unintentionally, we will take appropriate steps to delete it promptly.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will always be published on this page. The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.
17. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Tech Resolve
- Website: https://techresolve.co
- Email: privacy@techresolve.co
- Phone: +31 627 888 801