Welcome to Tech Resolve.

These Terms & Conditions (“Terms”) govern the use of our website, products, and services provided by Tech Resolve (“Company”, “we”, “our”, or “us”). By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not use our website or services.

1. Definitions

For the purpose of these Terms & Conditions:

Tech Resolve refers to the company providing IT and digital technology services.

Client means any individual, company, or organization purchasing or using our services.

Agreement means any quotation, proposal, contract, order confirmation, or other written agreement between Tech Resolve and the Client.

Services include, but are not limited to:

Website Design & Development
Custom Software Development
Web Applications
Mobile Applications
AI Solutions
Business Automation
Cloud Solutions
Managed IT Services
IT Consulting
Cybersecurity Services
Website Maintenance & Support
Digital Transformation Services

Website refers to https://techresolve.co.

2. Applicability

These Terms & Conditions apply to:

All quotations and proposals issued by Tech Resolve.
Every agreement entered into between Tech Resolve and the Client.
All products and services delivered by Tech Resolve.
Every use of our website.

Any terms proposed by the Client shall not apply unless expressly accepted in writing by Tech Resolve.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

3. Quotations & Agreements

All quotations and proposals issued by Tech Resolve are non-binding unless otherwise stated.

A binding agreement is established only when:

The Client accepts a quotation in writing;
Both parties sign a written agreement;
Tech Resolve confirms the order in writing; or
Work has commenced upon the Client’s request.

Unless otherwise specified, quotations remain valid for 30 calendar days from the date of issue.

Tech Resolve reserves the right to withdraw or amend quotations before acceptance.

4. Services

Tech Resolve provides professional technology solutions tailored to the Client’s business requirements.

Our services may include:

Website development
Software engineering
Cloud infrastructure
AI implementation
Process automation
Cybersecurity consulting
Managed IT services
Technical support
Maintenance services
Digital consulting

The scope of each project will be described in the applicable quotation, proposal, Statement of Work (SOW), or service agreement.

Any work requested outside the agreed scope shall be considered additional work and may result in additional charges.

5. Client Responsibilities

To enable Tech Resolve to deliver its services effectively, the Client agrees to:

Provide accurate and complete information.
Supply all required materials, credentials, and approvals in a timely manner.
Review deliverables and provide feedback within agreed timeframes.
Ensure that all content supplied does not infringe the rights of third parties.
Maintain appropriate backups of their own data unless backup services are explicitly included in the agreement.
Cooperate throughout the duration of the project.

Delays caused by the Client, including delayed feedback, missing content, or failure to provide required access, may result in adjusted project timelines and additional costs where applicable.

6. Prices & Payment

Unless otherwise agreed in writing, all prices quoted by Tech Resolve are exclusive of VAT (BTW) and any other applicable taxes.

Invoices shall be issued according to the agreed payment schedule outlined in the quotation, proposal, or service agreement.

Unless otherwise stated, invoices are payable within 14 days from the invoice date.

Late payments may result in:

Suspension of ongoing services.
Delayed project delivery.
Statutory interest and reasonable collection costs as permitted under Dutch law.

Tech Resolve reserves the right to request an advance payment or staged payments for projects of significant size or duration.

Ownership of deliverables, source code, designs, or other project assets remains with Tech Resolve until all outstanding invoices have been paid in full.

7. Delivery & Project Timelines

Project timelines provided by Tech Resolve are estimates unless explicitly agreed otherwise in writing.

Delivery dates depend on the timely receipt of all required information, approvals, materials, and cooperation from the Client.

Delays caused by the Client may automatically extend agreed delivery deadlines without giving rise to liability on the part of Tech Resolve.

A project shall be considered delivered when:

The agreed deliverables have been provided to the Client.
The solution has been deployed according to the agreed scope.
The Client has approved the work; or
The Client has not reported substantial defects within 10 business days after delivery.

Minor issues or cosmetic improvements shall not prevent acceptance of the project.

8. Revisions & Additional Work

Unless otherwise specified in the agreement, project quotations include only the revisions explicitly stated in the proposal.

Any request that falls outside the agreed scope—including additional features, design changes, integrations, content updates, or functionality enhancements—shall be considered additional work.

Additional work will be quoted separately and may affect the project timeline and total project cost.

Tech Resolve will notify the Client before commencing any additional work that may result in extra charges.

9. Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights relating to software, source code, documentation, designs, methodologies, frameworks, templates, scripts, and other materials developed by Tech Resolve remain the property of Tech Resolve until full payment has been received.

Upon full payment, the Client receives the rights expressly agreed upon in the applicable agreement.

Tech Resolve retains ownership of:

Internal development tools.
Proprietary frameworks.
Reusable software components.
Development methodologies.
Libraries and templates.
Know-how and technical expertise developed before or during the project.

The Client shall not copy, modify, redistribute, reverse engineer, or commercially exploit any proprietary materials beyond the rights granted under the agreement.

Open-source software and third-party components remain subject to their respective licenses.

10. Confidentiality

Both Tech Resolve and the Client agree to treat all confidential information exchanged during the course of the business relationship as strictly confidential.

Confidential information includes, but is not limited to:

Business strategies.
Technical documentation.
Source code.
Login credentials.
Customer information.
Financial information.
Project documentation.
Trade secrets.
Security configurations.

Neither party shall disclose confidential information to third parties without prior written consent, unless required by law.

This confidentiality obligation shall survive the termination of the agreement.

11. Privacy & Data Protection

Tech Resolve processes personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR) and other relevant data protection laws.

Personal data will only be processed for the purposes necessary to provide our services, fulfill contractual obligations, comply with legal requirements, and improve our services.

Where Tech Resolve processes personal data on behalf of a Client, the parties may enter into a separate Data Processing Agreement (DPA) where required by law.

For more information about how we collect, use, and protect personal data, please refer to our Privacy Policy.

12. Availability, Maintenance & Support

Where maintenance or support services are included in the agreement, Tech Resolve will use commercially reasonable efforts to provide timely support and maintain service availability.

Unless otherwise agreed:

Support is provided during normal business hours.
Response times depend on the applicable service agreement or SLA.
Scheduled maintenance may temporarily affect service availability.
Emergency maintenance may be performed without prior notice when necessary to protect system security or stability.

Tech Resolve does not guarantee uninterrupted or error-free operation of websites, software, servers, APIs, or third-party services.

13. Warranties & Disclaimer

Tech Resolve performs its services with reasonable skill, care, and professional diligence.

Except where expressly agreed in writing, Tech Resolve does not warrant that:

Services will be uninterrupted.
Software will be completely free from defects.
Third-party integrations will remain permanently available.
External providers will maintain their services without interruption.
Results will meet every business objective or expectation of the Client.

Technology evolves continuously, and certain services may depend on third-party platforms outside our control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Tech Resolve shall not be liable for:

Indirect damages.
Consequential damages.
Loss of profits.
Loss of revenue.
Loss of business opportunities.
Loss of data.
Business interruption.
Reputational damage.

Tech Resolve’s total liability arising from any agreement shall be limited to the total amount paid by the Client for the specific services giving rise to the claim during the twelve (12) months preceding the event giving rise to the liability.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

15. Force Majeure

Tech Resolve shall not be liable for any delay or failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to:

Natural disasters.
Fire.
Flooding.
War.
Terrorism.
Government actions.
Internet outages.
Power failures.
Cyberattacks.
Labor disputes.
Failure of third-party suppliers.

During such events, Tech Resolve’s obligations shall be suspended for the duration of the force majeure event.

16. Suspension & Termination

Tech Resolve reserves the right to suspend or terminate services immediately if the Client:

Fails to meet payment obligations.
Breaches these Terms.
Uses the services unlawfully.
Engages in abusive or fraudulent conduct.

Either party may terminate an agreement in accordance with the termination provisions specified in the applicable contract.

Termination does not affect any accrued rights or outstanding payment obligations.

17. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Netherlands.

The parties agree to make every reasonable effort to resolve disputes amicably through consultation before initiating legal proceedings.

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts of the Netherlands, unless mandatory law provides otherwise.

18. Amendments

Tech Resolve reserves the right to modify or update these Terms & Conditions at any time.

The latest version will always be published on our website and will become effective upon publication unless otherwise stated.

Clients are encouraged to review these Terms periodically.

19. Severability

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall, where possible, be replaced by a valid provision that most closely reflects the original intent.

20. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Tech Resolve

Website: https://techresolve.co
Email: legal@techresolve.co
Phone: +31 627 888 801

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